A few helpful details.
What can we use our lessons for?
Schoolwork, difficult topics, reviewing homework, correcting practice answers, examination technique or revision planning. We agree the focus together.
Sessions last 60 or 90 minutes, once or twice weekly where appropriate. We recommend a length and frequency that suit the student’s age, concentration and goals.
How is a holiday pack different from normal homework?
Regular homework is follow-up practice linked to lessons and is included when wanted. A holiday pack is an optional organised programme of independent study sessions prepared specifically for your child outside lesson time.
Can we message our tutor between lessons?
Parents and students are welcome to WhatsApp their tutor with brief homework queries, tricky questions or requests for a quick check of understanding.
Tutors reply between 9am and 9pm in their agreed local time zone, around teaching commitments. Longer explanations can be explored in the next lesson.
For younger students, communication takes place through a parent or parent-inclusive chat.
How do cancellations and lesson credits work?
Give at least 12 hours’ notice to cancel or reschedule and retain your lesson credit. Arrange to use it within 14 days, subject to mutual availability.
If your tutor cancels, choose a replacement date or a full refund for the cancelled lesson.
Do we need to commit to a block?
No. Start with one paid lesson and continue week by week if you prefer. Alternatively, arrange a block with the lesson count and timetable agreed in advance.
There is no automatic renewal.
What happens in the complimentary introduction?
A 15-minute online meeting gives parents time to discuss goals and students a chance to meet their tutor. It is a chance to explore the fit, not a teaching session or formal assessment.